Tanzania Association of Tour Operators (TATO) Addresses Health-Related Challenges at Kilimanjaro International Airport

On December 27, 2024, a pivotal meeting was held at Kilimanjaro International Airport (KIA), uniting key stakeholders from the Tanzania Association of Tour Operators (TATO), the Ministry of Health, KIA management, and the Port Health Department. The meeting was convened to address pressing health-related issues affecting tourists entering Tanzania through KIA.

Key Attendees

The meeting was chaired by the Deputy Minister of Health, Dr. Mollel, and included notable participants such as:

• Wilbard Chambulo, TATO Chairman
• Dr. Amour, Head of Port Health Unit
• Eng. Rehema, KIA Director
• Vesna G. Tibaijuka, TATO Board Member
• Representatives from the Tourism and Diplomatic Police, Mount Meru Hospital, and 34 KIA Port Health staff

Health Challenges Highlighted by TATO

During the meeting, TATO Chairman Wilbard Chambulo presented critical health-related concerns impacting tourist experiences at KIA. These included:

1. Forceful Administration of Yellow Fever Vaccination
   • Tourists from non-risk areas and those with short layovers were subjected to unnecessary vaccinations.
   • A formal complaint was filed regarding such incidents.
2. Overcharging for Health Services
   • Tourists were charged $50 for yellow fever certificate replacements, contrary to the legally mandated $20 fee.
3. Unfair and Corrupt Practices
   • Allegations of corruption and unprofessional health inspections were reported, tarnishing Tanzania’s image.
4. Lack of Proper Signage
   • Absence of clear health service information and pricing created confusion for arriving tourists.
5. Inadequate Guest Relations Support
   • TATO proposed reinstating a team of facilitators to assist tourists upon arrival, ensuring seamless experiences.

Resolutions and Action Points

The Deputy Minister of Health acknowledged the gravity of these concerns and issued several directives:

• Formation of a task force to investigate Port Health staff at KIA, with a report due by December 30, 2024.
• Collaboration between TATO and KIA management to install well-branded signboards with health information and QR codes.
• Sharing of evidence by TATO to support further action against unethical practices.

Strengthening Collaboration for Improved Tourism Experiences

The meeting concluded with a call for ongoing cooperation between TATO, the Ministry of Health, and KIA management to uphold Tanzania’s reputation as a premier tourist destination. Deputy Minister Dr. Mollel expressed gratitude to TATO for their proactive approach and commitment to addressing health-related challenges.

As Tanzania’s tourism sector continues to grow, ensuring a seamless and professional experience for visitors remains a top priority. TATO’s efforts underscore its dedication to safeguarding the interests of both tourists and the industry at large.

For more updates on TATO’s initiatives and advocacy efforts, stay tuned to our news section.